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The Good News About Body Image: A Mental Health Minute
Solar Power Rescues Lebanon Schools from Frequent Black-outs
Why celebrate Halloween?
Because everyone else does.
Why believe that people once put razor blades into apples and you should only eat wrapped candies? Because everyone else believes it (it's an urban legend).
Most of what we believe is not a result of direct experience (ever seen an electron?) but is rather part of our collection of truth because everyone (or at least the people we respect) around us seems to believe it as well.
We not only believe that some brands are better than others, we believe in social constructs, no shirt, no shoes, no service. We believe things about changing our names when we get married or what's an appropriate gift for a baby shower.
This groupthink is the soil that marketing grows in. It's frustrating for someone who is hyper-fact-based or launching a new brand to come to the conclusion that people believe what they believe, not that people are fact-centered data processing organisms.
Sure, it would be great to have an organization that enjoys the advantage of everyone believing. Getting from here, to there, though, requires stories, emotion and ideas that spread. Organizations grow when they persuade a tiny cadre to be passionate, not when they touch millions with a mediocre message.
Good News on this day in History, October 31
Wayward Manatee is Flown Back to Florida
Citizens Arrive by the Hundreds to Help the Hungry
Opt in and opt out
Every year, tens of thousands of people die because organ donor status in the US is opt in. If you want to be an organ donor when you're dead, you need to go through steps now to opt in. The default is "no."
Press releases, sent by the billions, seem to have become opt out. If you don't want the barrage of nonsense, PR firms appear to believe that one by one you must alert each and every publicist in the world of your desire to not hear from them.
401 (k) plans tend to be opt in. If you do nothing, you get nothing.
Talking to the police after getting arrested is strictly opt out. Nothing to sign, you just talk.
Cheese on your pasta used to be opt out, but now it appears to be becoming opt in.
Bacon should never be opt out. Sorry, but that's just the way I feel.
I think there are a few general principles that could save us time and money and hassle:
- If there's a public good involved from a certain behavior, the default should be opt out.
- If the pressure or cost of opting out is high and it involves a civil right, then opt in is a better choice for our society. (Obviously a potential conflict to the first rule).
- If a business benefits in aggregate and the consumer is penalized on average, then it's smart public policy for it to be opt in.
- If your business is going to depend on this connection as an asset, opt in is the way to go. Opt out email is another word for spam.
So, I'd make organ donation opt out, public religious observance opt in, newsletters opt in and smart financial choices opt out. Anything that tricks a consumer into paying for something ought to be double opt in. And without a doubt, email (and commercial transactions of all kinds) are opt in. Smart for both sides.
No need to sneak around. Ask first.
